Question Overview: This question is designed to see if the candidate has done their homework and is aware of the job's requirements. It's also a chance to see how they respond to a question that's not directly related to the job.
Sample Answer: I'm looking for a position where I can use my concierge skills and experience to help guests have a great time.
Question Overview: This is a simple question that can reveal a great deal about a candidate. It's best to have a concise, well-rehearsed answer ready.
Sample Answer: I was born in the Midwest and moved to the city when I was 10. I'm a graduate of the University of Chicago with a degree in history. I've worked in hospitality for the past five years, and I'm looking for a position that will allow me to use my people skills to help guests have a great stay.
Question Overview: The best concierges are those who help others without expecting anything in return. They are truly selfless and have a genuine desire to help people.
Sample Answer: I helped a guest find a lost dog. I called all the local shelters and vets and posted flyers in the area.
Question Overview: This is a question that reveals a lot about the candidate's character. The best friend should be someone who knows the candidate well and can describe them in a positive light.
Sample Answer: My best friend would say I'm a great listener and that I'm always there for her when she needs me.
Question Overview: A concierge should be able to respond to a guest's complaint with a solution, not just an apology. They should be able to offer an explanation of the situation and what they are doing to resolve it.
Sample Answer: I would apologize for the inconvenience and explain that the hotel is experiencing some plumbing problems. I would also offer a discount on their next stay or a free night.
Question Overview: This is your chance to sell yourself. You should explain why you are the best candidate for the job. You should also explain why you want the job.
Sample Answer: I'm a people person who loves to help others. I'm a hard worker who's always willing to go the extra mile. I'm also a quick learner who's eager to learn more about this business.
Question Overview: This is a question that can reveal a lot about a candidate. The best answer is one that shows genuine interest in the position and the company. It should also be specific, not just a general statement about the hospitality industry.
Sample Answer: I've always wanted to work in hospitality, and I've heard great things about your hotel. I'm impressed with your reputation for service excellence and your commitment to environmental sustainability.
Question Overview: This is a chance to highlight your best qualities. Be specific and don't be modest.
Sample Answer: I'm a hard worker, and I'm very detail-oriented. I'm also a great communicator.
Question Overview: The last project a candidate worked on is a good indicator of their current level of motivation. It's also a good indicator of their ability to work independently and follow through on tasks.
Sample Answer: I recently finished a project to upgrade the lighting in the hotel's meeting rooms.
Question Overview: A concierge is often the first person to see a guest's mood change. They must be able to recognize when a guest is unhappy and take action to remedy the situation. They should know how to handle complaints and how to make guests feel better.
Sample Answer: I would ask what I could do to help. If they wanted to talk about it, I would listen and try to help them feel better. If they just wanted me to fix it, I would try my best.
Question Overview: The best concierges are genuinely interested in people and their stories. They enjoy helping people and making their stay more enjoyable. They are also genuinely interested in the hotel and its offerings.
Sample Answer: I love to meet new people and help them have a great time. I've always enjoyed learning about new places and things.
Question Overview: This is a great question to ask because it reveals a lot about the candidate's goals and aspirations. It's also a great opportunity to see how they respond under pressure. If they seem unsure or unprepared, it's a red flag. If they have a clear idea of what they want and how to get there, that's a good sign.
Sample Answer: I'd like to be a concierge at a high-end hotel.
Question Overview: This question is designed to reveal the candidate's greatest achievements. It is not intended to elicit a list of job titles and employers. Rather, it is designed to reveal what the candidate considers their greatest achievements.
Sample Answer: I was able to increase sales by 20% in my last position.
Question Overview: Conflicts are inevitable in any workplace, and a concierge is no exception. The best concierges are able to resolve conflicts quickly and diplomatically. They are also able to keep their cool and not take things personally.
Sample Answer: I worked in a nursing home, and we had a lot of conflicts between staff and residents. I learned to be patient and to listen to both sides before making a decision.
Question Overview: A concierge is often called upon to work extra hours, including weekends and holidays. They should be willing to do so without complaint.
Sample Answer: I worked in a nursing home, and many nights I stayed on after my shift to stay up with a terminally ill client until their loved one arrived in the morning.
Question Overview: This is a question to see if the candidate has done their homework. They should be able to speak intelligently about the area and its attractions, including the hotel's location in relation to them.
Sample Answer: I know that Orlando is a great place for families and that there are many things to do here. I've been to Disney World and Universal Studios and would be happy to help guests plan their day.
Question Overview: A concierge should be able to say no to requests that are not in the best interests of the guest or the hotel. They should also be able to explain why they are saying no.
Sample Answer: I worked at a restaurant, and one day a customer asked me to put a bottle of wine in the refrigerator. I told him I couldn't because it was against the law.
Question Overview: The best concierges go beyond the call of duty to make their guests' experiences as pleasant and memorable as possible. They are always looking for ways to improve the guest experience and are not afraid to ask for help when they need it.
Sample Answer: I worked in a nursing home, and I would stay on after my shift to stay up with a terminally ill client until their loved one arrived in the morning.
Question Overview: A concierge is a jack-of-all-trades. They are required to have a broad knowledge of the area and the hotel, as well as a wide range of skills and abilities. A candidate's past experience should demonstrate an ability to perform a variety of tasks and duties, including those that may not be directly related to the job.
Sample Answer: I've worked as a cashier, a server, a bartender and a hostess. I've also worked in the kitchen and in housekeeping.
Question Overview: A concierge is often required to handle multiple tasks at once, so it's important to know how they prioritize their time and manage their workload.
Sample Answer: I had a lot of responsibilities at my last job, but I was able to balance them all.